Special christmas shipping hours:

[Important: For same day shipping during these dates: Order before 10am]

Tuesday 24th December 08.30am – 2.00pm
Wednesday 25th December NO SHIPPING
Thursday 26th December NO SHIPPING
Friday 27th December 08.30am – 2.00pm
Monday 30th December 08.30am – 2.00pm
Tuesday 31st December 08.30am – 2.00pm
Wednesday 1st January NO SHIPPING

• United Kingdom
  Free above £45
  Below £45 is £1,95
  
• Europe
  Free above €120
  Below €120 is €12,95
  
• Rest of the World
  Free above $160
  Below $160 is $27

We ship from UK and use Royal Mail to your door.

• Same day dispatch.
• Tracking information.
• UK 2-3 days
• United states 6-8 days.
• Europe 2-6 days.
• Rest of the World 8-12 days.

VAT (21% btw): We took care of the VAT tax for you! Won’t require to be paid by the customer (Only for EU, for rest of the world, Taxes and Duties are for the customer)

Import Duties: If your purchase cost €150 or more then you will also have to pay import duties. Expect 0 to 17% import duties. (Only for EU, for rest of the world, Taxes and Duties are for the customer)

See EU's Official rules here.

We accept returns and exchanges within 14 days.

Choose the right size for your dog using our size chart. Measure first to help protect our environment.

Note: A fee applies for returns and exchanges. Together, let's make each walk safer and greener. Use the provided return label only. This fee will be automatically deducted from your refund.

Returns & Exchanges:

• UK: £6,95
• Rest of Europe: €9,95
• Rest of the World: $27

To ensure your Luluwags product remains in top condition, follow these simple care instructions:

• Temperature Limit: Wash your leash at a maximum temperature of 30°C. This helps in maintaining the integrity and color of the fabric.
• Keep your leash's carabiner clean from dirt and sand, and periodically lubricate with a WD-40 type oil for optimal performance.
• Protective Bag Washing: For machine washing, always place your leash inside a protective bag. This prevents any snagging or damage during the wash cycle.
• Hand Washing Preferred: To best preserve the quality of your leash, we recommend hand washing it with cold water. This gentle approach keeps your leash looking new for longer.
• Gentle Detergents Only: Use only mild detergents that are gentle on fabrics. Harsh chemicals can damage the unique messaging and material of your leash.
• Do Not Tumble Dry: Avoid using a tumble dryer. Air drying your leash is the best way to protect its material and design.
• Separate Colors: Wash your leash separately to prevent color transfer. This is especially important for leashes with vibrant colors or unique designs.
• Ironing Not Recommended: We advise against ironing your leash, as high heat can damage the fabric and affect the leash's functionality.

By following these care instructions, your Luluwags leash will continue to be a safe, stylish, and durable companion for all your adventures with your furry friend.