Luluwags FAQ | Messaging on Leads, Sizing, Shipping & Returns

Browse our FAQ for quick, easy answers on Luluwags warning and messaging dog leads, collars & harnesses: sizing tips, shipping times, no-drama returns, durability and more.

What makes Luluwags different?
Beautiful dog gear that speaks. Our message leads set clear, kind boundaries (e.g., “Do Not Pet,” “Give Me Space,” “I’m Training,” “Ask to pet”)—so strangers get it without you having to explain. Exclusive designs, durable build, coordinated sets.

Which message should I pick?

• Do Not Pet / Hands-Off / Don’t approach me → anxious, working, post-op, or just private pups.

• Give Me Space / I’m Training → puppies, rescues, focus time, heel work.

• Ask to pet → friendly dogs who still need polite consent.

• I don’t like dogs → dog-selective or leash-reactive pups.

• I’m the best dog in the world → for the cheeky show-off.
  
  Tip: choose the clearest cue for your regular walk scenarios.

Will a message lead stop everyone from approaching?
It dramatically reduces unwanted interactions, but nothing works 100%. Pair the message with confident body language and, if needed, our harness’s front clip for extra control.

How strong are the leads?
Built from tough nylon webbing rated to 4,500 N—ready for big dogs and enthusiastic pullers—yet soft in hand. (Not a chew toy; don’t use for tie-outs. Inspect regularly.)

Are the leads adjustable?
Yes—From ~1.0 up to 2.2 m with on-the-spot adjust. Two widths: 2 cm (small–medium) and 2.5 cm (medium–large).

Tell me about the harness fit.
H-shaped for mobility (free shoulders, even pressure), with dual attachment points: front ring for no-pull guidance, top ring for everyday walks.

Harness sizes

• S: Neck 9.4–14.9 in (23.9–37.8 cm) · Chest 12.6–20.8 in (32.0–52.8 cm)

• M: Neck 12.2–19.6 in (31.0–49.8 cm) · Chest 16.5–27.1 in (41.9–68.8 cm)

• L: Neck 15.7–26.3 in (39.9–66.8 cm) · Chest 24.4–42.1 in (62.0–106.9 cm)
  Fit tip: measure with a soft tape; two-finger room between gear and fur.

And the collars?
Quick, secure one-hand clip, adjustable length for a perfect fit (great for growing puppies), and matching designs to complete your set.

Collar sizes (length)

• S: 12.2–17 in (31.0–43.2 cm)

• M: 14.5–20.8 in (36.8–52.8 cm)

• L: 17.7–27.5 in (45.0–69.8 cm)

How do I wash and care for everything?
Machine-wash at 30 °C, ideally in a laundry bag; air-dry flat. Avoid bleach and tumble drying. If washing a lead, lock or bag the carabiner to protect your drum. Our coated webbing helps reduce dirt between washes.

Do you ship to the UK?
Yes—we ship worldwide with track & trace, usually dispatching within 3 business days. Orders outside the EU (incl. UK) may incur import fees paid by the customer. See Shipping & Returns for details.

What’s your returns policy?
Changed your mind or need a different size? Check Shipping & Returns for how to start an exchange/return and eligibility.

Do you offer wholesale or bulk orders? 
Yes—stock Luluwags or place a trade order via Wholesale enquiries. We are also on FAIRE! Click here to place an order via their platform.

Can I request a custom message?
We offer a curated range. Got a suggestion? Drop us a note—new messages launch regularly. For large orders, see Wholesale.

Are these suitable for reactive or nervous dogs?
Yes—that’s exactly what many messages support. A message lead helps communicate your dog’s needs; it doesn’t replace training. For heavy pullers, use the harness front clip and reward calm walking.

Need sizing help or advice?
Ping us via the contact form or email support@luluwags.com with your dog’s breed, weight, and measurements—we’re happy to recommend the best fit and message.