FAQs

Answers to Your Questions

Luluwags FAQ | Messaging on Leads, Sizing, Shipping & Returns

Browse our FAQ for quick, easy answers on Luluwags warning and messaging dog leads, collars & harnesses: sizing tips, shipping times, no-drama returns, durability and more.

What makes Luluwags different?
Beautiful dog gear that speaks. Our message leads set clear, kind boundaries (e.g., “Do Not Pet,” “Give Me Space,” “I’m Training,” “Ask to pet”)—so strangers get it without you having to explain. Exclusive designs, durable build, coordinated sets.

Which message should I pick?

  • Do Not Pet / Hands-Off / Don’t approach me → anxious, working, post-op, or just private pups.
  • Give Me Space / I’m Training → puppies, rescues, focus time, heel work.
  • Ask to pet → friendly dogs who still need polite consent.
  • I don’t like dogs → dog-selective or leash-reactive pups.
  • I’m the best dog in the world → for the cheeky show-off.
    Tip: choose the clearest cue for your regular walk scenarios.

Will a message lead stop everyone from approaching?
It dramatically reduces unwanted interactions, but nothing works 100%. The text is sized to be readable from about 5 metres, and customers tell us people pause and read before approaching — so you don’t have to have the awkward conversation. Pair the message with confident body language and, if needed, our harness’s front clip for extra control.

Will a warning lead make my dog look aggressive?
The opposite — that’s why Luluwags exists. Instead of hazard-yellow warning gear that shouts “danger”, your dog’s message is printed on beautifully designed colours with kind, clear wording. Your dog looks great; people still get the message.

How strong are the leads?
Built from tough nylon webbing rated to 4,500 N—ready for big dogs and enthusiastic pullers—yet soft in hand. Two widths mean the hardware matches the dog: 2 cm for small–medium pups, 2.5 cm for medium–large — the size walked daily by 40 kg Rottweilers. “The quality is really great and I can tell it’s very sturdy for my 40kg Rottie.” — verified customer (Not a chew toy; don’t use for tie-outs. Inspect regularly.)

Will the message wash off or fade?
No — the message is permanently printed into the webbing, not stitched on or stuck on. It stays bold through regular use and 30 °C machine washes.

Are the leads adjustable?
Yes—from ~1.0 up to 2.2 m with on-the-spot adjust. Two widths: 2 cm (small–medium) and 2.5 cm (medium–large).

Tell me about the harness fit.
H-shaped for mobility (free shoulders and elbows, even pressure — the most ergonomic harness shape), with dual attachment points: front ring for no-pull guidance, top ring for everyday walks.

Harness sizes

  • S: Neck 9.4–14.9 in (23.9–37.8 cm) · Chest 12.6–20.8 in (32.0–52.8 cm)
  • M: Neck 12.2–19.6 in (31.0–49.8 cm) · Chest 16.5–27.1 in (41.9–68.8 cm)
  • L: Neck 15.7–26.3 in (39.9–66.8 cm) · Chest 24.4–42.1 in (62.0–106.9 cm)
    Fit tip: measure with a soft tape; two-finger room between gear and fur.

And the collars?
Quick, secure one-hand clip, adjustable length for a perfect fit (great for growing puppies), and matching designs to complete your set.

Collar sizes (length)

  • S: 12.2–17 in (31.0–43.2 cm)
  • M: 14.5–20.8 in (36.8–52.8 cm)
  • L: 17.7–27.5 in (45.0–69.8 cm)

How do I wash and care for everything?
Machine-wash at 30 °C, ideally in a laundry bag; air-dry flat. Avoid bleach and tumble drying. If washing a lead, lock or bag the carabiner to protect your drum. Our coated webbing helps reduce dirt between washes.

How fast do you ship?
Orders are dispatched from the UK within 1–3 working days (usually same day) via Royal Mail, fully tracked. Free UK shipping on orders over £45; £3.95 under £45.

Do you ship outside the UK?
Not at the moment—we currently ship within the UK only. Outside the UK and love the leads? Email support@luluwags.com and we’ll let you know if we can help.

What’s your returns policy?
Changed your mind or need a different size? You’ve got 14 days from delivery to request a return. Start it in the return portal and we’ll send you a pre-paid label—the £4.95 label cost is simply deducted from your refund. Once your return is approved, just post the item within 14 days of receiving your label. Faulty or wrong item? Returns and shipping are on us, always. Full details in our Refund Policy.

Do you offer wholesale or bulk orders?
Yes—stock Luluwags or place a trade order via Wholesale enquiries. We are also on FAIRE! Click here to place an order via their platform.

Can I request a custom message?
We offer a curated range. Got a suggestion? Drop us a note—new messages launch regularly. For large orders, see Wholesale.

Are these suitable for reactive or nervous dogs?
Yes—that’s exactly what many messages support. A message lead helps communicate your dog’s needs; it doesn’t replace training. For heavy pullers, use the harness front clip and reward calm walking.

Need sizing help or advice?
Ping us via the contact form or email support@luluwags.com with your dog’s breed, weight, and measurements—we’re happy to recommend the best fit and message.