Terms and Conditions

Welcome to Luluwags

These Terms and Conditions ("Terms") govern your use of our website, products, and services. By using our website or purchasing products or services from us, you agree to these Terms.

Company Information:

Luluwags, registered in The Netherlands, can be contacted at flor@luluwags.com, with a physical address at Van Hogendorpstraat 100H, 1051BT, Amsterdam, The Netherlands.

Use of Website:

By accessing or using the Luluwags website, you agree to comply with these Terms. The website must be used for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their use of the website.

Contract Formation:

The display of products in our online shop does not constitute a binding offer. A binding contract is formed when you finalize your order and confirm your order details at the end of the checkout process. We reserve the right to accept or reject this offer within five days.

Intellectual Property:

All content on our website, including text, graphics, logos, images, and software, is the property of Luluwags or its affiliates and is protected by copyright laws. Use of our content without prior written consent is prohibited.

Products and Services:

We offer pet accessories, clothing, and grooming products. While we strive for accurate product descriptions and colors, discrepancies may occur.

Pricing and Payment:

Prices are in euros and include VAT. Prices are subject to change without notice. Additional shipping costs, if any, are detailed in the product description. We accept various payment methods as detailed on our website.

Shipping and Delivery:

We ship to the Netherlands and select European countries within 1-2 business days. Delivery times may vary. Customers are responsible for additional costs due to incorrect delivery information or inability to accept delivery.

Returns and Refunds:

You may return products within 14 days in their original condition for a refund or exchange. Shipping costs are non-refundable. The right of withdrawal does not apply to custom-made products.

Limitation of Liability:

We are not liable for indirect or consequential damages arising from the use of our products or services, except in cases of gross negligence or intentional misconduct.

Governing Law:

These Terms are governed by the laws of The Netherlands. Disputes will be resolved through arbitration in accordance with Dutch law.

Promotional Vouchers:

If applicable, vouchers can only be redeemed in our online shop and are subject to specific terms, such as validity period and minimum order value.

Contact Us:

For questions or concerns, please contact us at flor@luluwags.com or our physical address.

Language of the Contract:

The contract language is English.

Email Communication:

Please ensure you provide a correct email address and adjust your settings to receive our emails.